Scattermeter Frequently Asked Questions

Registration is completely free. There are no sign-up fees, no required deposit to create an account, and no hidden charges at registration. You only spend real money when you voluntarily choose to make a deposit and place a bet.

KYC stands for Know Your Customer — it is an identity verification process that confirms you are who you say you are and that you meet the age requirement. KYC on Scattermeter involves submitting a valid Philippine government-issued ID (such as a PhilSys ID, driver's licence, or passport). It is a one-time process and is required before your first withdrawal is approved. It protects both you and the platform from fraudulent activity.

Contact the Scattermeter support team via live chat — they are available 24 hours a day, 7 days a week. After verifying your identity, the team will guide you through resetting your password. Do not create a new account in the meantime, as multi-accounting is not permitted and will result in account closure.

Yes. Account details such as your registered email address and Philippine mobile number can be updated through your account settings or with the help of the support team. Keeping these details current is important — your registered mobile receives OTP codes for withdrawals and security actions, and your registered email is where account alerts are sent.

Scattermeter supports Philippine online and mobile banking, bank transfers, and supported local e-wallets. Visit the Deposit page for the current full list of available payment channels. Credit cards and cryptocurrency are not accepted for wagering deposits on this platform.

Most deposits via Philippine online banking and e-wallets are processed quickly and reflect in your Scattermeter account in a short time after the transaction is confirmed by your bank or payment provider. Bank transfer timelines depend on the sending institution. If a deposit is not reflected after a reasonable period, contact support via live chat with your transaction reference number.

Before your first withdrawal, you need to complete KYC identity verification by submitting a valid Philippine government-issued ID. This is a one-time requirement. Once verified, withdrawal requests are processed to your nominated Philippine bank account or supported e-wallet in PHP. Any bonus or promotional balance may have associated wagering requirements that must be met before it can be withdrawn — check the relevant Promotions terms for details.

Yes. Scattermeter offers live betting on selected events, allowing you to place bets while a match or game is in progress. Live odds update in real time based on what is happening in the game. Live betting is available on select sports and events — check the Bet section for the current live markets.

In general, bets that have been confirmed and accepted cannot be cancelled or changed — this is standard practice across sports betting platforms. Before confirming any bet, always review the selection, stake, and potential return on the bet slip carefully. If you have a specific concern about a placed bet, contact support via live chat.

Live casino games are streamed in real time from studios with professional dealers. You join a table through your browser or the Scattermeter app, place bets within the designated betting window, and the dealer conducts the game live on camera. The experience is closer to a real gaming floor than standard computer-generated table games. You can see every card dealt or every spin of the wheel as it happens. Visit the Live Casino page for available tables.

RNG (random number generator) casino games use certified algorithms to produce genuinely random outcomes. Live casino results are determined by physical processes — real cards, real wheels — under live camera observation. All games on Scattermeter carry a built-in house edge, which means that over time the platform has a mathematical advantage. This is standard for all casino games worldwide. Winning sessions happen, but no outcome is guaranteed.

No. Scattermeter will never ask for your password through any channel — not via email, SMS, social media, or any other message. If you receive a message claiming to be from Scattermeter and asking for your login credentials, treat it as a phishing attempt. Do not respond, do not click any links, and report it to our support team immediately via live chat.

Contact Scattermeter support via live chat immediately. The team can suspend your account while the situation is reviewed and help you regain control securely. Once back in your account, update your password to something strong and unique, and confirm your registered email and mobile number are still correct. Reviewing your recent transaction history for any activity you do not recognise is also a good step.

No. Scattermeter does not guarantee wins, profits, or any positive financial return from gaming. Every game — slots, live casino, sports bets, eBingo — carries a house edge and involves real financial risk. Individual wins happen and can be significant, but they are never guaranteed. Gaming should be treated as entertainment with a budget you are comfortable losing, not as a way to earn income. Never bet money you cannot afford to lose.

Contact the Scattermeter support team via live chat at any time to request self-exclusion. You can choose the duration of your exclusion period. During self-exclusion, your account is suspended and you cannot log in, deposit, or place bets. Self-exclusion periods cannot be cancelled early — this is intentional, to make the break genuine. Read more on the Responsible Gaming page.

The minimum age is 21 years old. This applies without exception to all players. Age is verified during the KYC process using a valid Philippine government-issued ID. Accounts found to belong to players under 21 are closed and any associated balance is forfeited.